The following information will assist you in preparing for this year's exciting Hispanic Marketing & Convention Expo! We are making every effort to ensure that your stay at Arizona Biltmore Resort & Spa is enjoyable, relaxing and rewarding!

AIRLINE FLIGHT CONFIRMATION
Prior to departure, you should reconfirm your round-trip flight reservations with your originating carrier. Since airline schedules are subject to periodic change, we suggest you leave your mobile phone number with the airline when reconfirming, enabling you to be contacted quickly in the event of any change of flight numbers or times.

AIRLINE TRANSPORTATION
For those reservations ticketed by HRG North America, any changes or cancellations will result in penalties and/or fare increases. If you must change your flights, please call the HRG North America Group Department at: 888-292-7377 (in the U.S.) or 203-965-0366 (outside the U.S.).

For those reservations ticketed by other carriers/agencies/people, please contact them directly for any changes or cancellations.

Airport Check-In: Security has increased at all of the United States airports, as well as many other airports worldwide. Passengers are advised to allow a minimum of two hours for flight check-in and security. For further information, contact HRG North America. Please have the ticket agent check your luggage through to your destination, Phoenix Sky Harbor International Airport. Your luggage claim ticket should indicate the airport code for your FINAL destination "PHX".

Travel Documentation: Only ticketed passengers will be allowed past airport security into the gate area. Passengers must show a valid photo ID and one of these documents: an electronic ticket receipt, a print out of your itinerary or a paper ticket. International travelers need to have their passport, and visa if applicable. Policies vary between airlines and specific airports.

Luggage Restrictions: To ensure the safety and security of passengers as well as to expedite the airport check-in process, the Transportation Security Administration has prepared a list of items banned from the aircraft in both carry-on and checked baggage. For more information, visit www.tsa.gov.

Carry-On Baggage Restrictions: Passengers should expect a higher level of security and enforcement of carry-on luggage policies. One carry-on bag and one personal article, such as a purse or briefcase are allowed on board the aircraft. Airline regulations do not permit carry-on luggage that cannot be placed beneath the passenger's seat or in the overhead compartment. Travelers may carry through security checkpoints travel-size toiletries (3 ounces or less) that fit comfortably in ONE, QUART-SIZE, clear plastic, zip-top bag. At the checkpoint, travelers will be asked to remove the zip-top bag of liquids and place it in a bin or on the conveyor belt. X-raying separately will allow TSA security officers to more easily examine the declared items.

Checked Baggage: The Aviation and Transportation Security Act requires screening of all checked baggage. This rigorous screening may cause delays. For most carriers, maximum weight of checked baggage is limited to two pieces, 50lbs. each, plus one carry-on bag as described above. Golf clubs may be checked through as regular luggage and count as one piece. If you feel you may exceed this allowance, please contact HRG North America for specific policies and fees. Airlines are strictly enforcing their policies.

Baggage Claim Restrictions: Hold onto your baggage claim check. Individual airports may elect to provide more security screening in the baggage claim area.

IF YOU MISS YOUR FLIGHT
To avoid any inconvenience, we strongly suggest you be at the airport at least two hours before your scheduled flight time. If you arrive too late to make your flight, go to the appropriate ticket counter for rescheduling. Or, call HRG North America immediately during regular work hours at: 888-292-7377 (in the U.S.) or 203-965-0366 (outside the U.S.) or after 5:30pm Eastern Time at: 800-345-8070 for prompt information and assistance. Should you reschedule directly with the airline, HRG North America should be advised of your new flight schedule. If you miss or change your flight, you may be charged a fee for changing or rescheduling. Any penalties or surcharges under these circumstances are at your personal expense.

BAGGAGE TAGS
All airlines require a form of identification on luggage. Please ensure that each piece of baggage has a tag with your name, contact phone number and city. These baggage tags are necessary for airport and hotel identification. We also suggest that you include identification inside your luggage in case exterior tags become detached.

VALUABLES
We suggest you carry all travel documents, identification, medicines and items of great value on board the aircraft with you for your safety and accessibility. Do not pack them in your luggage, which will be placed in the aircraft cargo area.

GROUND TRANSPORTATION
Taxis - Three taxi companies have contracted with Sky Harbor Airport to provide service for the following rates. These rates apply regardless of how many people in your party and how much luggage you are carrying. You may choose any taxi you wish from the waiting line. The three companies are: AAA Cab (602) 437-4000, Allstate (602) 275-8888 and Discount (602) 266-1110.

Taxicab Rates
First Mile: $5.00
Each Additional Mile: $2.00
Traffic Delay: $20.00 per hour
Minimum Fare: $15.00
Airport Surcharge: $1.00 per trip

Limousines - Limousines offer airport-to-door service. For-hire limousines are staged on the south curbs of each terminal and available for walk-up service. Rates are set according to the address being within a given zone. The zone rates listed are for the first two passengers. The rate for each additional passenger is $10 per person.

Available Limousine Services
MTC Limousine: (800) 682-1112

CHECK-IN
Upon arrival at the hotel, please proceed to the front lobby for check-in. You will be required to present a major credit card to cover your hotel changes such as room, tax and incidental charges i.e., in-room movies, phone calls, room service and laundry. All major credit cards are accepted in the hotel. Personal checks are not accepted.

Official check-in time is 3:00pm. Should you arrive at the hotel prior to 4:00pm, your room may not be ready. However, the bellmen can store your luggage while you enjoy lunch or explore your new surroundings.

NAME BADGES
Name badges will be distributed at the NAHREP Marketing & Convention Expo Registration Desk. Please wear your name badge to all convention functions so that your fellow travelers, as well as hotel and NAHREP staff, may easily identify you as a member of the NAHREP Marketing & Convention Expo. Admission to events is by name badge ONLY. Admission to ticketed meal events is by badge and meal tickets.

CLIMATE
Phoenix, Arizona's average temperature in September is low to mid 90's during the day, with it cooling off at night to the mid 70's.

TIME ZONE
Phoenix, Arizona is on Pacific Standard Time. When it's 12:00pm in Phoenix, it's 12:00pm in Los Angeles, 1:00pm in Denver, 2:00pm in Chicago and 3:00pm in New York.

GEOGRAPHY
Phoenix is located in the Phoenix Valley or "Valley of the Sun" in central Arizona. It lies at a mean elevation of 1,117 feet (340 m) in the heart of the Sonoran Desert. The Salt River course runs westward through the city of Phoenix; the riverbed is normally dry except when excess runoff forces the release of water from the four dams upriver. The Phoenix area is surrounded by the McDowell Mountains to the northeast, the White Tank Mountains to the west, the Superstition Mountains far to the east, and the Sierra Estrella to the southwest. Within the city are the Phoenix Mountains and South Mountains.

CHILDREN
Phoenix is an exciting city for family members, and you are welcome to bring your family, as long as their stay is governed by the below constraints. HRG North America can make air travel arrangements for your children and/or other guests. There is a $35.00 ticketing fee per ticket.

If you bring children, you are solely responsible for them and for making arrangements for them so that you can attend the National Association of Hispanic Real Estate Professionals (NAHREP) Marketing
& Convention Expo. You are responsible for their meals, for childcare if required.

CHILDCARE POLICY
Childcare is available at the hotel. Children must be two years of age or older. Please make arrangements prior to your stay by contacting the hotel directly.

TRAVEL STAFF / HOSPITALITY DESK
NAHREP and HRG North America representatives will be on hand to assist you at the hotel. They will be available at the NAHREP Hospitality Desk throughout your entire stay. Please check with the desk upon arrival and occasionally during your stay to note times, function rooms, bulletins and any special announcements regarding the program agenda. The location of the Hospitality Desk will be announced closer to the program dates.

LAUNDRY AND VALET SERVICES
Arizona Biltmore Resort & Spa offers same day laundry and dry cleaning services.

CONTACT INFORMATION
Should you need to be reached by family or associates:

Address
Arizona Biltmore Resort & Spa
2400 East Missouri Avenue
Phoenix, AZ 85016

Phone & Fax
Main Hotel - Guests: (602) 955-6600
Fax: (602) 381-7600

Important Phone Numbers:
HRG North America Group Desk
888-292-7377 (in the U.S.)
203-965-0366 (outside the U.S.)
Monday Friday: 8:30am-5:30pm EST
HRG North America After Hours Help Desk
800-345-8070
Membership Code: C8G0